Please note, we will only refund or credit the sale value of incorrectly ordered goods – not any return postage. Goods must be returned in a fully resaleable condition and any lids, packaging and labels must be intact. Refunds will be credited to the original payment card. We can either arrange a refund for the returned items or a credit note, the value of which can be deducted from your next order. When returning items to us, please include a note or copy of your sales order or invoice with your goods to enable us to process your refund. Please call us on 01782 319435 or e-mail to inform us of an incorrectly picked or incorrectly ordered item. Your 28 day period begins on the date shown at the top of your invoice. Subject to exceptions, we are happy to accept returns of incorrectly ordered or mispicked items within 28 days of delivery. Should you have any further queries about our deliveries, please call our team on 01782 319435. In the event of an order arriving with damaged, broken or faulty items, we require a photo of the goods in question by e-mail to to enable us to follow this up with our couriers- we will then discuss any issues with you and arrange either a replacement or alternatively a credit note at our discretion which will be deducted from your next order. Where possible, please check your pallet or delivery carton for any signs of outer damage – if any is evident please sign for the goods as damaged and inform us within 2 working days. What is your policy regarding damaged/ broken items on my delivery? If you are arranging for a courier to collect your order, please inform us so that we can ensure the goods are packaged correctly for transport. If ordering with us online, please select the Collect option and let us know on which date you would like to collect in the Special Instructions section. If you would prefer to collect your order or arrange your own transport, please let us know at the time of ordering. Please note should you choose to have your goods left outside your premises or at an alternative address this is at your own risk.Ĭan I collect my order or arrange my own transport? However this can incur an additional delivery charge. If our courier cannot leave the goods in a secure place they will usually leave a drop card to inform you that a delivery has been attempted- this will give details of your tracking number & local depot so you can call them to arrange collection or to have your goods re-delivered. What happens if I am not around to accept my delivery? If you would like your goods to arrive in either the morning or the afternoon, we can arrange this for you at an additional cost- please specify when placing your order and we will contact you to confirm. Our couriers deliver between the hours of 9am and 6pm- if you have specific opening times please inform us at the time of placing your order so we can update our records accordingly. We would also advise that you place orders in advance where possible, as although we endeavour to despatch your order quickly there are occasions where traffic or weather conditions may affect delivery. We despatch goods on a first come, first served basis, so if your order is urgent please contact us to let us know and we will do our best to accommodate you. Please note, during peak times such as school holidays and Christmas we experience a higher volume of orders. Goods sent by 1st class mail to a mainland UK address normally arrive within 1-2 working days after posting, but please note this is not guaranteed. Smaller parcels are usually despatched by Royal Mail standard post. Please note, pallet deliveries are kerbside only unless otherwise discussed. If you have any queries regarding delivery for an order you have placed with us, or wish to amend a delivery, please call us on 01782 319435 & we will do our best to assist you. Our carton and pallet deliveries are despatched via courier. We offer a choice of next day delivery or economy delivery, which will normally be delivered to you within 3 working days. We try to despatch most orders placed before 12pm Mon-Fri on the same day. Orders placed over bank holiday periods or during our Christmas shut-down are processed when we re-open. Orders placed via our website over the weekend will be picked, packed and despatched during our normal opening hours of Monday-Friday, e.g an order placed on Friday evening would be processed on Monday. Pottery for Peace in Ukraine (15th & 16th April) (Previously Attended) Argillà Italia- September 2nd-4th 2022 Potfest in the Pens (20, 21 & 22 October 2023)įamily Attraction Expo/ Holiday Park & Resort Innovation National Careers Challenge Grand Final - 5th July 2023 ICF Aberystwyth - June 30th - July 2nd 2023 Introduction to Ceramics Training Courses Featured on The Great Pottery Throw Down 2023
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